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Our Story

Our Story

Hugh MacDermott, the founder of our company, is a lucky guy and his greatest fortune lies in the individuals he has met. One of the first Latin Americans he crossed paths with, soon after arriving in Argentina in 2004, went on to become Hugh’s original and, even after decades of exploring the Southern cone of the Americas, bestest (though now retired) travelling companion: Pancho Panza (a little Criollo horse). Together they set off, with a combined knowledge and resources of little to nothing, to follow, if not the route, the philosophy of the godfather of long riders, Aimé Tschiffely. This enthusiastic – bordering on delusional – start led to two years of adventures, covering over four thousand kilometres around Argentina, during which they formed an unbreakable bond and a deep passion for the country and saw a side of the region, and of humanity, that few people are privileged enough to see. They ended up in the small mountain town of Tafi del Valle in the Sierras of Aconquija, Northwest Argentina, with no means other than a great desire to share the experiences they’d had, and introduce the people they’d met on their journey, to the world. Even though it was only a twinkle in the eye of an idea, this was the moment when MacDermotts was born.

From this romantic start, it got a lot tougher before the company became the success it is today. Hugh spent almost a decade barely scraping together enough money to get through each month. Five years sleeping in various ranch barns, training hoses to make ends meet…

…followed by two years in a dilapidated boarding house in the rougher end of the Northwestern city of Salta and two more years in a little house in the dirt back streets of a country village of Mendoza. He was as down and out as a person can be, though they were good times, exciting times. An eternal optimist, emboldened with nothing but a gut feeling that he was somehow on the right path, he kept pushing on, always with a bounce in his step and his fortune of meeting the best of people followed him wherever he went.

In 2015, he finally had enough cash to get to the bright lights of Buenos Aires, where he set up a little office and slept on the sofa for a year and a bit, until the company was stable enough to pay for another studio apartment for him to live in.

Then, in 2016, Hugh’s luck reached its zenith when he met Paulo Salvador Jimenez Veron, who not only turned out to be the love of his life but also the perfect business partner. Paulo combined his years of studying and experience in large companies with Hugh’s enthusiasm and idealism to convert the tied-together-with-bits-string company that Hugh had created into the wonderful business we have today. They married in 2017 and their home, in the laid back barrio of Villa Crespo that lies at the heart of the city, doubles up as our main office.

Now, over twenty years from Hugh’s arrival to what was destined to become his home country, we are still only a small team and for each of us our keystone passion (from which all our other passions are built around) is our home: the wonderful, erratic, eclectic, place-where-nothing-works-quite-the-same-as-the-rest-of-the-world, heart-on-its-sleeve country of Argentina and we continue with Hugh’s original ideal of aspiring to show a genuine, real-life side of the regions we work within. And we have never stopped travelling and deepening our knowledge; expanding our philosophy of travel across the entirety of Argentina, Chile and the coasts of Uruguay and Brazil, always aspiring to tailor the perfectly fitted trip around whatever the interests and preferences of our guests, who come from all corners of the world to visit us.

Example Itineraries

Some examples of our favourite trips that we’ve organised over the years:

Long Adventures

Over 7 days

Short Breaks

Up to 7 days

What our guests say

May K
May K
Lovely vacation Argentina and Chile. Your overall comments on the trip and the travel company: Perfect trip, it was lovely experience working with Paulo and his team very helpful in all ways and responsive for any questions or concerns he created WhatsApp group for fast respond that was very helpful, all the accommodation, he suggested it was perfect as far as location service kind from desk assistance very nice breakfast, and all the transportation was perfect on time and very professional. It was lovely, working with Paulo and his team and definitely we recommend his business for future traveler, thank you Paulo, and everyone for a wonderful trip we had an amazing time sending you our best regards from Los Angeles What were the most enjoyable or memorable parts of your trip? Everything was top-notch from beginning to end If you could take your trip again, what would you do differently? Actually everything was perfect. I wouldnt change anything Thank you so much for everything
Terry Tower
Terry Tower
My experience with MacDermott's was wonderful. They set up all the ground transportation, hotels, and excursions for three locations in Argentina. I had different people meet me at airports with my name on signs for easy identification. The link to my own portal outlining my trip in detail was extremely helpful and comforting to my family since I was traveling alone. I was even met at my first hotel and given a booklet with artist sketches and maps for walking tours around Buenos Aires, and he wanted to make sure I was comfortable with my itinerary and to answer any questions. Thanks to MacDermott's my excursions were easy to join and I felt very safe. I went kayaking in El Chalten and ice trekking in El Calafate. The hotels were lovely and in good areas, so I never felt unsafe walking around. When I go back to Argentina, I will definitely be using this agency again to help organize my trip. I highly recommend them to all travelers.
Karen Mielke
Karen Mielke
We found MacDermotts through Zicasso and they planned our fabulous anniversary trip to Argentina. They listened to what we were looking for and found us unique experiences and awesome boutique accommodations. Highly recommended.
Alan L
Alan L
Your overall comments on the trip and the travel company: Our trip to Argentina was absolutely phenomenal in a huge part due to MacDermotts and their careful selection of local experts! What were the most enjoyable or memorable parts of your trip? The hike down the mountain from Estancia Christina and the boat trip (captained by the boat brothers) from Llao Llao to Las Balsas were incredible, but truthfully, every single excursion was simply fantastic.
David Sprows
David Sprows
We spent a month in Argentina & Chile and it was a perfect trip !!! Hugh was a great partner helping us plan the best bespoke trip based on our personal preferences. They made all of our complex logistics completely stress free and arranged many unique experiences that we never would have found on our own. The hotels were all luxury and each one was unique which made the trip extra special. We would especially recommend all 3 Awasi resorts, Eolo and Jasmine (near Salta). We normally do our own travel planning but I am so glad we connected with MacDermott's to plan this amazing month. We will be going back and will definitely reach out to Hugh and his team again.
Lauren Marlais
Lauren Marlais
My friend and I decided to plan a trip to Argentina. Argentina is a huge country with many sights to see, and we wanted to see as much as possible in the two weeks that we had alotted ourselves. We knew that our adventure would involve many hotels and airplane trips. We wanted our trip to be safe and comfortable and as efficient as possible. I spoke with several travel planners, but I felt most comfortable with Adriano from MacDermott's. He really listened to what my friend and I wanted from the trip. I could not be more pleased with how our trip worked out. We felt completely taken care of the whole time. We were promptly met at each airport ( we saw 5 cities all the way from the very north to the very south of the country) and brought to our accommodations. Each night we would get a text to let us know the itinerary for the next day and when we would be picked up. If we had a question, we would get a response from someone at MacDermott's within a few minutes. Each staff member went out of their way to make sure that we were completely comfortable. If I go back to Argentina again in the future, I will definitely contact Adriano, and I will definitely try to encourage anyone I know to use MacDermott's!
Jennifer Kidd
Jennifer Kidd
Mariana and her team at MacDermott's Argentina helped my family plan the perfect itinerary to Argentina! This was our first international trip as a family and we had two weeks to see and do as much as we could. Other than our flights to and from Buenos Aires, everything was taken care of by the Mariana. She coordinated our flights between Iguazu Falls, Bueno Aires and El Calafate with all the necessary transfers and hotel bookings. She selected the perfect tours and guides for all our excursions. She made certain we had excellent service every step of the way and was responsive and accessible for help or questions at any time during our stay. We never had to worry about anything while we were there and everything went so smoothly during our 2 week stay. There was clear and appropriate communication all throughout the planning stages leading up to the departure and throughout our trip. I can't say enough great things about this agency and how wonderful they made our experience. I would highly recommend MacDermott's Argentina to anyone looking for excellent service from a travel agency!
Claire Schoen
Claire Schoen
Cannot say enough good things about McDermott’s - Paulo organized a fantastic trip that took us to remote areas in Chile, Argentina and Uruguay. Fabulous overnight in the salt flats! They did an excellent job working in a variety of experiences for us, based on our own interests. Highly recommended!
Tommy Heydinger
Tommy Heydinger
We could not have had a better honeymoon. From the day we arrived in Buenos Aires, to the trips to Mendoza and Bariloche, everything went so smoothly. Hugh planned out an incredible itinerary for us that was exactly what we were looking for. We had days where we had activities and were able to learn more about the culture and cuisine in Argentina, but we also had days where we could rest and relax. It was truly one of the most memorable trips we will ever take. Hugh and his team were also incredibly responsive whenever we had a question about any activity we were doing. I can't recommend him enough! The most enjoyable part of the trips for us was staying at Peuma Hue and Las Balsas. They were both beautiful properties and had no shortage of things to do. We loved having the opportunity to relax at both of these places. But, it was great to be able to hike at Peuma Hue and the meals we had there were unbelievable. We also loved the day we spent out on the boat. Our guides were amazing, especially with how accommodating they were for my wife. I am also so happy we were able to experience a Tango show. Although that is something we normally wouldn't do, it was great to experience the arts culture in Buenos Aires. In Mendoza, the property was absolutely beautiful and hanging out by the pool with a glass of wine was tough to beat. My favorite part of that was the cooking class! There is not much that I would change. Every domestic flight we took was so easy, with transportation to and from each airport, it really helped us feel comfortable in a place where we had never been. Every bite of food we had was exceptional. There truly is nothing I would change. I hope we are able to get to Argentina again, because there are so many other areas we would love to explore! We cannot thank Hugh, and everyone else, enough for making this a trip of a lifetime.
Gay Gasser
Gay Gasser
These guys managed to put together a memorable trip for 4 very different personalities! We gave them many challenges and were given just as many viable solutions. I can not imagine using anyone else when traveling to Argentina.

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